Terms & Conditions

By accessing and using this service, you agree and accept to be bound by the terms and provisions of this agreement.

1. Client Obligations

1. The client represents and warrants that they are the owner of the goods or authorized to accept these terms.
2. The client must provide legal, sufficient, and actionable instructions and documentation (licenses, descriptions, classifications, origin, and destination).
3. The client guarantees compliance with applicable foreign trade legislation and ethical conduct at all times.

2. SERVIPROCE Rights and Obligations

1. Serviproce holds the right to execute subcontracts for freight, routing, storage, and regulatory compliance on behalf of the client.
2. Serviproce may reasonably depart from client instructions if deemed in the client's best interest.
3. Serviproce may comply with authority orders without incurring additional liability.

3. Customs Brokerage Services

1. The client must provide official invoices, packing lists, tax status certificates, and authorized mandate letters under our privacy agreement.
2. The client declares all commercial information to be truthful. SERVIPROCE is not liable for falsity or omission.
3. Serviproce reserves the right to decline service if goods are restricted, parties are debarred, or documentation is illicit.
4. The client shall indemnify Serviproce for fines, penalties, and legal fees resulting from client negligence or non-compliance.

4. Trading Company Services (Comercializadora)

1. A signed trading company contract must be delivered prior to commencing operations.
2. Client must supply tax IDs, proof of address, tracking numbers, and pay invoices into the designated SERVIPROCE account.
3. Serviproce will issue an itemized statement of expenses along with merchandise invoicing.

5. Logistics Coordination Services

1. Client must specify cargo dimensions, type, SAT code, and origin/destination coordinates.
2. Coordination quotes must be formally confirmed or rejected via email.

6. Hazardous Materials (Hazmat)

1. Dangerous goods will not be handled without express prior written agreement.
2. Clients violating this clause assume full liability and Serviproce may destroy or dispose of hazardous goods without prior notice.

7. Cargo Insurance

1. Serviproce holds civil liability insurance as required by commercial law.
2. Cargo insurance is not included automatically. Clients are strongly encouraged to obtain cargo insurance to cover transit, handling, and storage risks, as Serviproce is not liable for loss, damage, or theft.